Legal Notices

Logo of the legal notices

FURST INFORM YOU IN ANY TRANSPARENCY

It is reminded that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each user of the Internet to take all the appropriate measures in order to protect his own data and / or software from the contamination of the Internet. possible viruses circulating on the Internet.

This website myfurst.com (the " e-shop ") is the exclusive property of MY FRENCH FLAIR, SAS with capital of 5 000 euros, whose head office is located at 23 Augereau street 75007 Paris, registered in the Paris Trade and Companies Register under the number 842 098 378, having as SIRET No. 842098378 00016, and under the individual FR83842098378 intracommunity VAT identification number.

The registered trademark « FURST Is the exclusive property of MY FRENCH FLAIR.

The President of the company MY FRENCH FLAIR and the Director of publication is Mr Maxime PITTELOUD.

Telephone contact at +33 (0)7 60 53 42 59 (cost of a normal call not surcharged since metropolitan France | cost from the international to France according to the territory).

Email via Contact Email

Access to e-shop as well as the use of its contents are made within the framework of the Terms of Use. Accessing and navigating the e-shop constitutes on the part of the Internet user an unconditional acceptance of the aforementioned Conditions of Use.

La e-shop myfurst.com is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada in North America.

Local phone number: +1 888 746 7439

APPLICABLE FROM 01 / 01 / 2019


These Conditions of Sale are concluded between:

The company MY FRENCH FLAIR SAS, with the capital of 5 000 euros,
represented by the protected trade mark FURST »And publisher of the online sales site myfurst.com,
registered with the Paris Trade and Companies Register under the number 842 098 378 RCS PARIS,
can be reached via email via Contact Email and by phone at +33 (0)7 60 53 42 59,
Hereinafter " FURST "," nous "," ourselves "," our "And" our "

ET

Any internet user exclusively natural person visiting and / or wishing and / or having made a purchase via the website accessible via the URL myfurst.com (the " e-shop ")
Hereinafter " client "," you "," yourselves "," your "And" your ».

IMPORTANT
Any order placed on the site implies your unconditional acceptance of these conditions of sale.

(A) SCOPE OF CONDITIONS OF SALE

These Conditions of Sale aim to define the terms of distance selling between you and FURST, from order to payment and delivery. These regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.

These apply to all sales of products or services that you can order on the e-shop and via all associated mobile or digital applications (collectively Interfaces ") Or directly by phone exclusively via our Customer Support (The " Customer Support ").

We will sell you the products on the territory (the " Territory With a delivery address:

EUROPEAN UNION Metropolitan France
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Croatia, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Spain, United Kingdom United Kingdom, Slovakia, Slovenia, Sweden
WORLDWIDE EUROPEAN CONTINENT Monaco, Switzerland, Andorra, Norway, Iceland, Liechtenstein, San Marino, Gibraltar
AMERICAN CONTINENTS United States, Canada, Mexico, Argentina, Brazil
ASIAN CONTINENT Israel, Russian Federation, India, Singapore, China, Taiwan, Hong Kong, Thailand, South Korea, Japan, United Arab Emirates, Kuwait, Saudi Arabia, Oman, Qatar, Bahrain
OCEANIC CONTINENT Australia, New Zealand
AFRICAN CONTINENT South Africa
FRANCE OVERSEAS Guadeloupe, Guyana, Reunion, Martinique, New Caledonia, French Polynesia, St. Barthelemy, St. Martin, St. Pierre and Miquelon, Wallis and Futuna

We own and modify the Interfaces in accordance with the Terms of Use and are responsible for our information collection practices in accordance with the terms of the Privacy Policy.

By placing an order, you agree to be bound by the following conditions incorporated in these Terms of Sale:

  • the Conditions of Delivery;
  • the Terms of Use;
  • the Privacy Policy.

All these conditions, dated, are referenced at the bottom of each page on the Interfaces in the "Imprint" section by means of a clickable link. You are invited to read them carefully, download, print and keep a copy.

As part of our general policy for diversity, social responsibility and the animal cause, you are also invited to read carefully:

  • our commitment to animal welfare;
  • our responsible approach to ethical and sustainable qualities;
  • our action for accessibility.

You can discover our various commitments detailed and referenced at the bottom of each page on the Interfaces by means of a clickable link.

(B) ACCEPTANCE OF TERMS OF SALE

These Conditions of Sale apply to all orders placed through the Interfaces or Customer Support (collectively the Sales Channels ").

Your confirmation of the order implies the irrevocable adhesion by yourself to these Conditions: you agree to read them carefully before proceeding to the payment of an order.

These Conditions of Sale are referenced at the bottom of each page on the Interfaces in the "Imprint" section by means of a clickable link. You are invited to read carefully, download, print the Terms of Sale and to keep a copy.

We strongly advise you to read the Conditions of Sale for each new order: the latest online version applies to any new order. The latest version of these Terms of Sale will always be available on the Interfaces.

By clicking on the first button to place the order and then on the second to confirm the said order, you acknowledge having read, understood and accepted the Terms of Sale, without limitation or condition.

(C) MODIFICATION OF CONDITIONS OF SALE

The Terms of Sale are precisely dated in the page header. We can change them at any time. Therefore, please check them regularly to be kept informed of updates.

Any new version will take effect immediately on the date of publication and will govern any orders for products or services passed as of that date. Any changes to the Terms of Sale after you place an order will have no impact on that order or your relationship with us, unless required by applicable law.

A natural person may order products through our Sale Channels, if and only if:

  • has reached the age of legal majority required to enter into contracts (eighteen years minimum in most countries);
  • has the legal capacity to enter into contracts;
  • Uses a shipping address in the countries we serve.

If you have not reached the legal age of majority or if for any other reason you do not have the legal capacity to enter into contracts, a third party, such as one of your parents or guardian, will have to place your order on your behalf: it will be invited to read and accept these Conditions of Sale.

By placing an order through the Sale Channels, you represent and warrant that you are a customer (natural person or professional legal entity) and end-user, in good faith, making a purchase for your own use or the personal use of a third party, and You will not sell, distribute, or otherwise deliver our products, or purchase our products or services for any commercial purpose.

You are clearly informed and recognize that Sales Channels are aimed at end consumers and that legal professionals should contact the sales department FURST by Email to contact Sales Support to benefit from separate contractual conditions.

To order, you can either:

  • order as a visitor without creating an online account by default

Be informed that for an order placed as a visitor, we may have to create an account in our internal systems in order to register it.

  • register and create an online account (the " Sign in ").

You can check on your Customer Area the status of your order. The tracking of the delivery can, if necessary, be carried out using the tools of follow-up of line of certain carriers.

In both cases, you will be asked to provide information to identify you by completing the form available on the Interfaces. All fields are mandatory, except those indicated as optional, must be completed for your order to be processed.

Your information provided during an order must be complete, accurate and up-to-date. We reserve the right to ask you to confirm, by any appropriate means, your identity, your eligibility and the information provided.

You can contact the Customer Support to obtain information on the status of your order.

(A) AVAILABILITY OF PRODUCTS

Each order placed through the Sales Channels is subject to availability of products and our acceptance of the order. Each product presented on the Interfaces, which can not be added to the basket, is not available for sale on the Interfaces.

A quantity limit may apply to orders for certain products. We reserve the right to refuse at any time, without notice, orders exceeding a certain number of authorized products.

(B) CUSTOMIZATION OF PRODUCTS

A product customization service can be offered. If you wish to have your product customized, please provide the requested information in the Sales Channel.

We reserve the right to refuse the acceptance of any order for personalized products or accompanied by a message containing remarks that are unacceptable, illegal or contrary to our policies. It is your responsibility to ensure the accuracy of the information you provide about the products to be personalized.

We draw your attention to the fact that orders for personalized products are not cancellable and products that have been custom-made, in one way or another, can not be returned to us for exchange or sale. a refund, as described in these Conditions of Sale. This clause does not affect your consumer rights.

(C) CHARACTERISTIC OF THE PRODUCTS

The products sold are those appearing on the Interfaces on the day of their consultation, while stocks last.

For the sake of transparency to the consumer and a high quality service, great care will be taken to the quality of the information disseminated on the products.

We make every effort to ensure that information, product descriptions, dimensions, and colors are displayed on Interfaces, in advertisements or in catalogs, or communicated through the website. Customer Support, be accurate and exhaustive. However, we give no guarantee as to the accuracy and completeness of this information.

Should any errors or omissions occur in this presentation, our liability could not be engaged. The photographs and texts illustrating the products are only indicative and have no contractual value.

The products offered for sale are described as accurately as possible. We undertake to present the essential features on the information sheets and the mandatory information that you must receive under the applicable law in these Conditions of Sale.

You agree to read this information carefully before placing an order. Unless expressly stated otherwise, all products sold are new and comply with the European legislation in force and the standards applicable in France.

Unless otherwise stated, all prices listed on the Interfaces or indicated by the Customer Support include a value-added tax (VAT), which applies exclusively for delivery within the territories of the European Union and Monaco, but excludes delivery charges that are your responsibility, except special conditions, and all other taxes .

The total price of the order is in euros and settled in this currency.

The display of the price in a currency, other than the euro, is offered for information purposes with an updated conversion rate. The transaction remains billed in euros and exchange fees charged by your bank may be charged extra.

The prices are indicated according to the currency selected on the Interfaces, modifiable by yourselves, during the consultation of the products, and are expressed all taxes included (TTC), except contrary mention. The price excluding taxes is also displayed on each product sheet and on the basket for your perfect information.

VAT is not applied if you decide:

  • to export products outside the European Union;
  • to export products in France overseas;
  • to have delivered as a professional legal person the products in a country of the European Union.

Such a mechanism for private individuals will not be available for customers being delivered in a European Union territory.

Please contact our Customer Support for more details about this.

If the VAT rate were to be changed, these changes could be reflected in the price of the items without your prior notice. The applicable VAT rate is expressed as a percentage of the value of the product sold.

Shipping costs are described via the Sales Channels. Delivery charges are not shown on the product pages but will be added to the product price after choosing your delivery options. A summary of these charges will be provided before you are asked to confirm and place your order, and these charges will also appear in the emails we will exchange with you once you have chosen your delivery options.

We reserve the right to change prices and delivery charges without notice. They can also be modified temporarily in case of offers or special sales. The prices indicated are valid, except gross error. The products will be billed based on the rates in effect at the time of registration of the order.

We make sure that item prices and shipping costs are correct when the information has been entered into the system or communicated to you via the Customer Support.

However, it is still possible that some prices are wrong. If the price of any of the products you order or the delivery charges are incorrect, we will contact you as soon as possible to inform you. If we can not contact you using the contact information you provided during the ordering process, we will cancel the order and notify you in writing. If we mistakenly accept your order and process it for an error in pricing or delivery charges, we may cancel the supply of the product and refund the money you paid.

Please note that any changes to the law in effect between the date of your order and the date of receipt of order confirmation and shipping conditions in writing can modify the taxes related to your order. If the resulting change results in higher taxes being billed to you, we will contact you and ask you to reconfirm your order.

Any order implies express and irrevocable acceptance of prices and descriptions of products available for sale. You declare that you have read and irrevocably accepted these Terms of Sale before placing the order. Validation of the order is therefore express acceptance of the Terms of Sale.

In order to allow you to return to the order before validating it definitively, validation and acceptance screens are at your disposal: the order will not be definitively recorded until the last validation of the payment screen of the order ( by credit card).

To perform a command on the Interfaces, you must follow the steps described below (note that depending on your start page, the steps may differ slightly).

(A) ORDER PASSAGE

The ordering procedure involves the following steps:

  • ADD TO THE BASKET : Once you have chosen a product, by choosing the desired characteristics and quantities, you can put it in your basket. You can then decide to continue shopping and add them to your cart (subject to availability and quantity limits). Putting an item in your cart does not guarantee its availability at the time of purchase, which is confirmed only after you have received a confirmation of the order and the conditions of shipping in writing.
  • VALIDATION OF PURCHASES: when you are ready, you then go to "Validation". You can remove one or more product (s) from the shopping cart that you selected during the validation process.
  • DELIVERY, VERIFICATION AND PAYMENT: During the validation process, you add and verify the details of your order and your personal information (including your identification with the email, the shipping address, the billing mailing address and the payment data). You must carefully check and confirm all appearing details (including the quantity, characteristics and references of the products ordered, the delivery method and the price) on the order summary page before definitively placing your order.
  • PLACING AN ORDER : you then press the corresponding button and place your order. From the last click of acceptance, the order is considered irrevocable.

If an order is placed through the Customer Support, our operator will guide you through the steps described above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel or terminate orders at any time for reasonable cause.

For example, we may refuse, cancel or cancel your order in the event of an ongoing dispute regarding the payment of a previous order, or if we suspect you, in our sole discretion:

  • fraudulent activities;
  • any other kind of violation of these Terms of Sale.

(B) PAYMENT

PAYMENT SECURITY AND TRANSPARENCY

We take all necessary measures to ensure the security and confidentiality of the data transmitted online as part of the payment.

It is specified that all payment information provided on the Interfaces is transmitted directly to our banking system and are therefore not processed on the Interfaces.

In order to ensure the security of payments, we use the online payment solution by credit card using the 3D Secure protocol, defined by the approved payment provider of Crédit du Nord in partnership with PAYZEN. Your payment data is encrypted (with the international standard SSL security that results from the joint effort of companies such as Visa, MasterCard, American Express and Discover) and therefore do not circulate in clear on the Internet.

No bank details will be collected on our Interfaces.

MEANS OF PAYMENT ACCEPTED

We accept the payment methods identified via the Sales Channel as part of the order process. Depending on the means of payment, we may request additional information, including any particular form of identification.

Payment is by credit card. Bank transfer as a means of payment can potentially be accepted. No other means of payment is accepted.

You guarantee that we hold all the necessary authorizations to use the chosen method of payment.

When placing your order, you must indicate your payment details on the appropriate form. In the case of an order placed by phone, you will receive to validate the order an online payment form to fill in your payment details.

No bank details will be collected via the Customer Support.

Holders of payment cards are subject to a validation check and an authorization procedure of the card issuer. If payment is not allowed, you will need to contact your issuer to resolve the problem.

You authorize us to perform the necessary security checks, to transmit or to obtain information (or obtain their updates) from you for or from third parties, including but not limited to, the details of your payment card, to authenticate your identity, validate your credit card, obtain initial credit card authorization and authorize individual purchase transactions.

The total amount of your purchase will be charged to your credit card immediately after placing your order. A notification of confirmation of the order and shipping conditions will be communicated to you in writing.

If we offer PayPal as a method of payment, the total amount of your purchase will be charged after placing your order. The prepayment will not affect your legal rights under these Terms of Sale (including for example any right to a refund). If we can not meet our shipping and / or delivery obligations set out below, we will notify you in writing (by email or otherwise) and we will refund the payment without undue delay.

The payment of an order by bank transfer is authorized in our sole discretion. We require that all bank transfer and telephone orders be confirmed through an order approval process. The order will only be processed after we have confirmed receipt of the transfer. If your bank transfer is not credited to our bank account within seven (7) days of placing your order, your order will be canceled.

PAYMENT DATE

The amount is debited completely from your bank account at the passage of the order.

In the case of a single payment by credit card, your bank account will be debited from the order of past products.

In case of partial delivery, the total amount of the order will be debited from your bank account and we will proceed to a refund of all sums paid for unavailable products no later than thirty (30) days of payment.

DELAY OR REFUSAL OF PAYMENT

If the bank refuses to debit a card or other means of payment, you will need to contact the Customer Support in order to pay the order by any other means of payment valid via the Sales Channel.

In the event that the transmission of the flow of money proves impossible, the order and the sale will be canceled.

(C) ACKNOWLEDGMENT OF RECEIPT

After the order, you will receive an acknowledgment of the order placed (by email, provided that you have not made any mistake in the registration form, or otherwise summarizing the details of your order and a number reference of the order). Take care to keep this order reference number, for any request or search for information about your order with the Customer Support.

This acknowledgment of receipt of the order does not constitute acceptance of your order.

This email confirms that your order has been taken into account, not that the ordered product is available.

For security reasons or the fight against fraud, we may have to carry out preliminary checks before carrying out your order.

If all the controls are satisfactory, we will proceed to the processing of your order.

You must make sure that the acknowledgment that we send you corresponds precisely to your order intentions. If this is not the case, or if you have any questions, you should contact as soon as possible Customer Support.

(D) INVOICING

After ordering products through the Sales Channels, you will receive an invoice that will be sent to you in writing (on your hypertext email in PDF format or accessible in your customer account).

The establishment of the billing requires that you enter the necessary information when ordering.

In particular, you must indicate all the exact and necessary information required for delivery.

You will then have to specify the method of payment chosen.

Neither the purchase order established online nor the acknowledgment of receipt of the order sent by email constitute an invoice. You will receive the original invoice (by email or otherwise) or it will be available for download directly in your Customer Area accessible on the Interfaces.

(E) DATE OF ORDER

The date of the order is the date on which we acknowledge receipt online of the order. The indicated deadlines do not begin to run until this date.

(F) AVAILABILITY OF PRODUCTS

The unavailability of a product is usually indicated on the relevant product page. We can also inform you of the restocking of a product.

However, if the unavailability has not been indicated at the time of the order, we are committed to inform you as soon as possible if the product is unavailable.

Therefore, we can, at your request:

  • either offer you the shipping of all the products at the same time as soon as the products out of stock will be available again,
  • either proceed to a partial shipment of the products available at first, then to the shipment of the remainder of the order when the other products will be available, subject to clear information about the additional transport costs that may be incurred,
  • to offer you an alternative product of quality and equivalent prices, which you will accept.

If you decide to cancel the order of unavailable products, you will get a refund of all the sums paid for unavailable products at the latest within thirty (30) days of payment.

(G) CONFIRMATION NOTIFICATION OF THE ORDER AND SHIPPING

The deadlines for preparing an order and then preparing the invoice, before shipment of the products in stock, are mentioned on the Interfaces. These deadlines are worked days (excluding weekends or holidays).

We send you a confirmation of the order and the conditions of shipment in writing (by email or otherwise) at the time of shipment of your order: this notification is acceptance of your order from us.

(H) TRANSFER OF PROPERTY - TRANSFER OF RISKS

The transfer of ownership of the products to your profit takes effect only after complete payment of the price by yourselves.

We insure the risk of loss and deterioration of products until the delivery of these products. The transfer of risks is therefore from the moment when the recipient of the order has acknowledged receipt of the products.

(I) PROOF AND ARCHIVING

Any contract concluded corresponding to an order of an amount greater than 120 euros (all taxes included) will be archived for a period of ten (10) years.

We agree to archive this information to track transactions and to produce a copy of the contract upon your request.

In the event of a dispute, we will have the opportunity to prove that our electronic tracking system is reliable and that it guarantees the integrity of the transaction.

For the detailed shipping and delivery conditions, we invite you to consult the Terms of Delivery available at the bottom of each page on the Interfaces in the "Imprint" section by means of a clickable link. You are invited to read carefully, print the Terms of Delivery and to keep a copy.

The order implies the irrevocable adhesion by yourself to these Terms of Sale and therefore to the aforementioned Terms of Delivery that you agree to read carefully and accept, before proceeding to the payment of an order.

(A) RIGHT AND TIME TO WITHDRAW

THE RIGHT TO WITHDRAWAL

You have the right to cancel the contract created by our notification of confirmation of the order and written conditions of shipment without giving any reason fourteen (14) days from the date on which you acquire, or any person whom you name as the recipient of the order at the time of the passage of the order (other than the carrier) acquires the physical possession of the products of your order.

If you are located (jointly your home and your delivery address) in the European Union and have made a purchase through the Sales Channels, this period must be considered as your legal right of withdrawal. In order to respect the withdrawal period, you only have to withdraw before the expiry of this period.

To cancel the contract and return your product or products, you must either:

  • contact the Customer Support and follow the instructions;
  • send in writing an unambiguous statement, such as a letter or an email via Email to contact Customer Support.

Without obligation, you can also retract using the form of withdrawal form attached.

EXCLUSION TO THE RIGHT TO WITHDRAWAL

At the time of the conclusion of the contract, if you are located (either your home or your delivery address) outside the European Union and have made a purchase through the Sales Channels, the right of withdrawal Not Applicable.

In addition, the right of withdrawal is excluded under the following assumptions:

  • provision of goods or services whose price depends on fluctuations in the financial market;
  • supply of goods made to your specifications, tailor-made or clearly personalized;
  • provision of goods that may deteriorate or expire quickly;
  • provision of goods which by their nature are inseparably mixed with other articles;
  • supply of sealed goods that can not be returned for reasons of health protection or hygiene and have been unsealed by you after delivery.

(B) CONDITIONS OF RETURN OF PRODUCTS

We will verify that the returned product fulfills the conditions of returns and exchanges. If necessary, we will proceed to the refund or exchange applicable.

Our products must be returned in a new and intact condition, in perfect condition for sale, provided with all protective materials in place and accompanied by labels and stickers affixed to them (if any), as well as box and original packaging, including all accessories and documents.

We reserve the right to refuse a return if the product shows signs of wear, or has been used or altered from its original condition in any way or, we may reduce the amount of any refund or exchange applicable accordingly.

If you received free items with your order, these must be returned with the products.

Each return will be submitted by us to a rigorous control to ensure that the products returned comply. If the products do not meet the quality requirements for a return, we will refuse the return, and the products will be returned to you. If the returned product meets the quality requirements, we will proceed to the applicable refund or exchange.

Failure to comply with these Terms of Sale will give us the right to refuse the returned product and return it to you at your expense.

(C) NON-EXCHANGEABLE AND NON-REFUNDABLE PRODUCTS

Orders for products which in one way or another have been customized or made for you to order or on order can not be canceled and said products can not be returned to us for an exchange or a refund. These include, and not limited to, products that would have been engraved.

Items returned incomplete, damaged, damaged or soiled by you are not returned, exchanged or refunded. Personalized items (engraving, medals, embroidered products, etc.) are not returned, exchanged or refunded.

(D) RETURN PROCEDURE

Products purchased through the Sale Channels may be returned only to our distribution center (the " Returns Service To the mailing address that will be communicated to you and confirmed in writing (by email or otherwise) by the Customer Support.

Items that have not been purchased through our Sale Channels can not be returned to the Returns Service.

To return a product to the Returns Service, you must follow the steps below:

Contact Customer Support :

  1. according to the type of package:
  • we will send you by e-mail, or you will download on our Interfaces, a prepaid shipping label, to print and affix on the package;
  • either you agree on a date of withdrawal with our logistics partner;
  • or you return it by your care and at your expense, at your own risk: you agree to use a closed packaging, sufficient and resistant, to protect the contents of the package.

You may be invited at this stage to provide information about the product so that we make a first assessment of its condition;

  1. we will send you in writing (by email or otherwise), or you will download on our Interfaces, a return authorization form, to print;
  2. fill out the information requested on the return authorization form and sign it;
  3. You must include in the package the return authorization form completed with the product and all of its accessories, the free articles that you have received as part of your order, all the documents (instructions for use). use, warranty card, etc.), in their original box;
  4. close the packaging;
  5. according to the chosen return process:
  • or you deposit with the carrier the parcel closed by you;
  • On the agreed date, our logistics partner will bring you the prepaid waybill and pick up the closed package.

We strongly suggest that you return products by registered mail or with additional insurance, guaranteeing, if necessary, compensation for the products at their true market value in the event of theft or loss of this product. commodity.

In all cases :

  • return is at your own risk;
  • you will be responsible for the direct return of the goods, for which you are free to choose the shipping method.

You must retain proof of the return shipment, and we will not be liable if you are unable to provide this proof. Only goods received by the Returns Service may be eligible for a refund or exchange.

(E) REFUNDS

You may return a product purchased through the Sale Channels for a refund, provided that the return complies with these Conditions of Sale, in particular:

  • the right of cancellation;
  • the return procedure.

Only the buyer will be entitled to receive a refund of the purchase price. A person who has received the product as a gift (the " Recipient of a Gift ") Can not receive a refund. If you are the recipient of a gift and wish to return a product, please contact Customer Support to discuss the options that are available to you.

If the return is in accordance with these Conditions of Sale, we will use reasonable efforts to reimburse you the purchase price using the same means of payment that you used for the original transaction in the fourteen (14) days following receipt of the product returned by the Returns Service.

Return costs are your responsibility.

The initial shipping costs will be refunded only in case of return of the entire order. We are not required to refund any additional charges if you have specifically chosen a more expensive method of delivery than the cheapest method of delivery. You will be refunded the cost of the cheapest delivery. For example, the surcharge for express delivery will not be refunded.

(F) EXCHANGES

You may return a product purchased through the Sale Channels and exchange it for another product, provided that the return is in accordance with these Conditions of Sale, in particular:

  • the right of cancellation;
  • the return procedure.

In any case, the sale of the returned product will be canceled and a new order of the ordered product will have to be passed.

If a product must be returned to the Returns Service to be exchanged for a product:

  • less expensive, only the buyer of the returned product will be entitled to a refund of the difference in price;
  • more expensive, you must first pay the difference in price.

The selected products are covered by the applicable warranty. If you wish to repair a product covered by this warranty, please refer to the applicable warranty and call our Customer Support to have more information.

As a consumer, you may have legal rights under applicable law governing the sale of consumer goods; these rights are not affected by these Terms of Sale or the applicable warranty.

(A) GUARANTEES LEGAL

GUARANTEE OF CONFORMITY

We are required to deliver a compliant product, that is, fit for the intended use of a similar good and corresponding to the description given on the Interfaces. This compliance assumes that the product has the qualities you can legitimately expect given the public statements made, including advertisements and labeling.

In this context, we are likely to respond to existing defects of conformity during the delivery and the lack of conformity resulting from the packaging, the assembly instructions or the installation when it was put in his charge or been carried out under his responsibility.

The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the product.

In case of lack of conformity, you can ask for the replacement or the repair of the product, at your choice. However, if the cost of the choice is clearly disproportionate to the alternative option, given the value of the product or the size of the defect, we may proceed with a refund, without following your chosen option.

In the event that a replacement or repair is impossible, we undertake to return the price of the product under 30 days upon receipt of the returned product and in return for returning the product to the Returns Service.

Finally, you are exempted from showing proof of the lack of conformity of the product during the six (6) months following the delivery of the good.

It is specified that the present legal guarantee of conformity applies independently of the commercial guarantee granted, if necessary, on the products.

WARRANTY OF HIDDEN DEFECTS

We are bound by the warranty for hidden defects of the sold product which makes it unsuitable for the intended use, or which diminish such use so much that you would not have acquired it, or would have given it only a lower price, if you had known them.

This guarantee allows you, if you can prove the existence of a hidden defect, to choose between the refund of the price of the product if it is returned and the refund of a part of its price, if the product is not return.

In the event that a replacement or repair is not possible, we will return the price of the product under 30 days after receipt to the Service Returns after referral by you. The action resulting from the latent defects must be brought by yourself within two (2) years from the discovery of the defect.

(B) COMMERCIAL GUARANTEES

Some products may benefit from a commercial guarantee called "manufacturer warranty" which we would not be held responsible in case of refusal of the manufacturer to apply the said warranty.

The extent and duration of this warranty varies by manufacturer. You can read the exact terms of the warranties on the manufacturer's website or in the product leaflet.

The following services, provided they are offered on the Interfaces, may be offered free of charge:

(A) GIFT PAPER AND PACKAGING

All orders are packed with special packaging FURSTexcept for products that are too bulky.

(B) ENGRAVINGS

Engraving can be offered on particular products.

If you would like to have a product engraved, please provide the data to Customer Support or, if available, indicate them on the Interfaces.

Orders for custom products are not cancellable and custom products can not be returned for exchange or refund.

(C) MESSAGE

We may in some cases offer you to customize your order by adding a personalized message that we will print on a gift card included in your order. We reserve the right to reject any gift card message that is deemed offensive or inappropriate.

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions, and warranties relating to the Products and Sale Channels, whether explicit or implicit, or arising out of any prior commercial practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability that can not be limited or excluded by applicable law. Subject to the preceding sentence, our total liability to you under these Conditions of Sale under any order, whether contract, tort (including due to negligence) or otherwise, even if we have informed of the possibility of such damages, can not exceed in any case one hundred percent (100%) of the price of the products of your order.

Our responsibility can not be engaged in any case in case of non-execution or bad execution of the contractual obligations which are imputable to you, in particular during the seizure of your order.

We will be subject only to an obligation of means, for all the stages of access to the Interfaces, of the procedure of order, the delivery or the later services. Our liability can not be held liable for any inconvenience or damage inherent to the use of the Internet, including an interruption of the service, an external intrusion or the presence of computer viruses, or of fact qualified of force majeure, according to the jurisprudence of the French courts and tribunals. Moreover, we release our responsibility for any breach of our contractual obligations in the event of a force majeure or fortuitous event, including without this list being exhaustive, strike, fire, disaster, breakdown and in a general way all event that does not allow the proper execution of orders.

We specify that we do not control the websites that are linked to the Interfaces. We exclude all liability for the information published therein. Links to third party websites are provided for informational purposes only and are not subject to any guarantee as to their content.

Please note that in some countries consumer protection legislation may not provide for certain exclusions or the limitation of warranties or liability, and therefore some of the above exclusions and limitations may not apply. 'apply.

All visual and sound elements of the Interfaces, including the underlying technology used, are protected by copyright, trademark law and / or patents. All Interfaces are protected by French and international legislation relating to intellectual property.

These elements are our exclusive property. Anyone wishing to create a direct hypertext link to the Interfaces must ask us for the authorization in writing.

This authorization will not be granted in any case. This link will have to be deleted at our request. Hypertext links to Interfaces that use techniques such as framing or in-line linking are strictly prohibited.

All rights of reproduction are reserved. The whole texts composing the pages of this site can not, in accordance with the provisions of the code of the intellectual property, to be the object of some representation or reproduction, integral or partial, on any medium whatsoever, without our authorization express and prior. Similarly, trademarks, trade names and logos appearing on this site are registered. Their total or partial reproduction, made from the elements of the site is forbidden.

If a clause, or part of a clause, of these Terms of Sale is deemed illegal, void or unenforceable, such clause or partial clause shall be deemed not to form part of these Terms of Sale, without calling into question the validity or legality of the other clauses of these Conditions of Sale.

These Conditions of Sale (and the related terms incorporated by reference) constitute the entire agreement between you and us with respect to the order of products or services, and supersede and replace all agreements, plans and any agreement, arrangement, covenant or other agreement of any kind entered into by the parties, whether verbal or written, with respect to that object.

We are not liable for any non-performance or delay in performance or failure to comply with our obligations under these Conditions of Sale, arising from any cause beyond our control.

Our waiver of any breach of any term of these Terms of Sale shall not be construed as a waiver of any FURST to rely subsequently on any of those clauses.

This contract is between you and us. No other person shall have the right to enforce any of his conditions. However, if you buy a product as a gift, the recipient of your gift will receive the applicable warranty.

These Conditions of Sale and the transactions resulting therefrom will be governed by and subject to French law.

In case of dispute, only the French courts will be competent.

These Conditions of Sale are written in French. In the case of translation into another language, only the French text will prevail in case of dispute.

Any dispute, or claim related to the Terms of Sale, including the validity, invalidity, breach or termination thereof, shall be judged or submitted to arbitration in accordance with the said Conditions of Sale.

You can initiate proceedings against us either before the courts in France or in the country where you are domiciled. We may also initiate proceedings against you in the courts of the country where you are domiciled.

Without any restriction to the formation of any remedy before a competent court, you and FURST make every effort during a period of thirty (30) days to settle amicably any dispute or disagreement arising out of or related to the Product, the Terms of Sale or any breach thereof.

However, prior to any recourse to the arbitration judge or state, will be privileged bargaining in a spirit of loyalty and good faith in order to reach an amicable agreement upon the occurrence of any conflict relating to this contract, including its validity.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If at the end of a period of fifteen (15) days the parties fail to reach an agreement, the dispute shall be submitted to the competent court designated below.

Throughout the entire negotiation process and until its outcome, the parties refrain from taking any legal action against each other and for the conflict that is the subject of the negotiation. Exceptionally, the parties are entitled to appeal to the court of summary proceedings or to request the issuance of an order on request. Any action brought before the court of summary proceedings or the implementation of an application procedure does not imply on the part of the parties any waiver of the amicable settlement clause, unless otherwise expressly agreed.

If you are a consumer residing in the European Union, you can submit your complaint to an institution of Alternative Dispute Resolution. For a list of RAD institutions in your country, you can consult the platform of Online Dispute Resolution of the European Commission.

If you have any questions, complaints or comments regarding these Terms of Sale, or general questions, please contact the Customer Support the opening hours of the service indicated in the section " Contact us referenced at the bottom of each page by means of a clickable link.

MODEL RETRACTION FORM

(Please complete and return this form and your order number only if you wish to withdraw from the contract)

To the attention of FURST

E-mail : Email to contact Customer Support

I hereby notify you that I am withdrawing my contract of sale for the following products:

  • Order number:
  • Ordered on ...... .. / received (s) on ..........
  • Name of the consumer (s):
  • Address of the consumer (s):
  • Signature of the consumer (s) (only if this form is notified in paper format)
  • Date:

APPLICABLE FROM 01 / 01 / 2019


These Conditions of Delivery are concluded between:

The company MY FRENCH FLAIR SAS, with the capital of 5 000 euros,
represented under the protected trademark " FURST »And publisher of the online sales site myfurst.com,
registered with the Paris Trade and Companies Register under the number 842 098 378 RCS PARIS,
can be reached via email via Contact Email and by phone at +33 (0)7 60 53 42 59,
Hereinafter " FURST "," nous "," ourselves "," our "And" our "

ET

Any internet user exclusively an individual who has placed an order on the website accessible via the URL myfurst.com (the " e-shop ")
Hereinafter " client "," you "," yourselves "," your "And" your ».

IMPORTANT
Any order placed on the site implies your unconditional acceptance of these Terms of Delivery.

(A) SCOPE OF DELIVERY CONDITIONS

These Conditions of Delivery are intended to specifically define the terms of shipping and delivery between you and FURST. These regulate all the necessary stages of delivery between the contracting parties.

These apply to all sales of products or services that you can order on the e-shop and via all associated mobile or digital applications (collectively Interfaces ") Or directly by phone exclusively via our Customer Support (The " Customer Support ").

We will deliver the products to you on the territory Territory ") Defined by the Conditions of Sale.

Only you or the person who received a product as a gift (the " Recipient of a Gift Will be entitled to receive the delivery (collectively, the Recipient ").

(B) ACCEPTANCE OF DELIVERY TERMS

These Conditions of Delivery apply to all orders placed through the Interfaces or Customer Support (collectively the Sales Channels ").

Your confirmation of the order implies the irrevocable adhesion by yourself to these Conditions: you agree to read them carefully before proceeding to the payment of an order.

These Conditions of Delivery are referenced at the bottom of each page on the Interfaces in the "Imprint" section referenced by means of a clickable link. You are invited to read carefully, print the Terms of Delivery and to keep a copy.

We strongly advise you to read the Delivery Conditions for each new order: the latest online version applies to any new order. The latest version of these Delivery Terms will always be available on the Interfaces.

By clicking on the first button to place the order and then on the second to confirm the said order, you acknowledge having read, understood and accepted the Terms of Delivery, without limitation or condition.

(C) MODIFICATION OF DELIVERY CONDITIONS

The Delivery Terms are accurately dated on the page header. We can change them at any time. Therefore, please check them regularly to be kept informed of updates.

Any new version of these Terms of Delivery will take effect immediately on the date of publication and will govern any orders for products or services placed from that date. Any changes to the Terms of Delivery after you place an order will not affect the order or your relationship with us, unless required by applicable law.

Your order is sent with care and love by complete tracking of your parcel, at each milestone, since it was deposited with the carrier until it arrived in your hands. Delivery is secured upon receipt by the obligation to present your identity document and by affixing your signature on the proof of delivery. If your package arrives degraded or looted, always report it in writing, take a picture of it and / or refuse it. In case of dispute, this written statement will be necessary.

(A) DELIVERY AREA

We only accept orders to be delivered to the country identified during the ordering process and compatible exclusively with the defined territory.

It is impossible to place an order for any delivery address located outside this Territory.

Please note that we do not ship to certain addresses, such as:

  • military zones;
  • some restricted areas;
  • the mailboxes.

(B) SHIPPING TIMES

During the ordering process, we indicate to you the possible delivery times and formulas of the different carriers for the products in the course of purchase.

Except in case of force majeure, the deadlines to prepare an order, then to establish the invoice, before shipment of the products in stock, are mentioned on the Interfaces. These deadlines are worked days (excluding weekends and holidays).

Orders placed:

  • Monday to Friday (except public holidays) before noon, ie 12am to the time zone Europe /Paris are dispatched the same day;
  • afternoon, 12h to the time zone Europe /Paris or holidays are shipped the next business day;
  • Saturday or Sunday will be shipped the following Monday (except holidays).

Orders containing bulky or exceptional items are subject to a specific transport, for which we reserve the choice of carrier. In this case, except in cases of force majeure, these are usually dispatched within 2 working days after receipt of your payment.

Shipping times are indicative and do not include:

  • potential delays caused by the payment authorization;
  • the availability of stocks.

An email will be automatically sent to you at the time of shipment of your products, provided that your e-mail in the order form is correct.

(C) SHIPPING COSTS

The shipping costs consist of:

  • preparation and packaging costs;
  • transportation costs.

The preparation costs are fixed and offered free of charge, while the shipping costs vary according to the weight of the package, its volume, the choice of the carrier, the destination and the shipping formula.

We invite you to group your purchases in one order: we can not group separate orders. In this case, shipping charges apply for each of them.

For an order including several items, including bulky or exceptional items, we may have to ship your order in several separate packages.

(D) PACKAGING

The products are packaged in accordance with the current transport standards, in order to guarantee maximum protection for the products during delivery.

You agree to the same standards when you return the product.

The details of delivery times and charges are presented on the Interfaces.

(A) DELIVERY METHODS

For home delivery, we offer the delivery modes "PREMIUM" in classic and "PRIORITY" in express.

The "PICKUP" relay point mode is also available for a majority of European Union territories.

Standard delivery is the cheapest available delivery option.

Box sizes are appropriate and your items are properly protected.

Special attention is paid to fragile objects.

(B) INDICATIVE DELIVERY TIMES

Except in case of force majeure, delivery times will be, within the limits of available stocks, those indicated below. Our responsibility can not be engaged in case of delay of delivery, and for any reason whatsoever.

Therefore, no claim for compensation of any nature whatsoever can be claimed.

We guarantee the smooth delivery of products according to the delivery method you have chosen.

The following indicative delivery times run from the date of our confirmation of order and shipping conditions. Several different delivery methods with indicative delivery times are proposed:

METROPOLITAN FRANCE
AND MONACO
EUROPEAN UNION WORLDWIDE
OUTSIDE THE EUROPEAN UNION
PREMIUM 2 working days 2 to 7 working days * 4 to 11 working days *
PRIORITY next day before 13h or 18h 1 working day 1 to 5 working days *
PICK UP 2 working days 2 to 7 working days * UNAVAILABLE
* according to the destination

For an order including bulky or exceptional items, you will be informed when ordering indicative deadlines.

When placing your order, you can specify an alternative delivery address.

All orders are fully traceable by the carrier.

You can always contact them if you have questions about your shipment.

Delivery times are given as an indication and do not take into account:

  • customs clearance times;
  • hazards such as a strike of carriers or a surplus of activities for example.

We are unable to deliver in postal boxes.

Please note that delivery to an outlying rural address may result in longer delays.

For delivery home, in case of absence or impossibility of delivery of your parcel, a notice of instance is deposited in your mailbox. This indicates the date and the address of the place of withdrawal to which you will be able to withdraw your parcel on presentation of an identity document. You will then be asked to sign the proof of delivery.

A notification of instance is notified to you at the arrival of your package in relay point by email and / or by message on your mobile phone (SMS).

You have a period of time depending on your territory from the date of the notice of proceeding to withdraw your package: beyond this period, it will automatically be returned to our Distribution Center, at your expense. We invite you to monitor the tracking of your package online.

The indicated deadlines are average deadlines generally recorded and correspond to the time of treatment and routing for the products destined for your Territory. They do not constitute deadlines.

We will not be liable for late delivery or out of stock.

In all cases, and to alleviate the hazards of delivery, we recommend that you follow your package online.

(C) DELIVERY FEES

Shipping costs, which include all taxes included exclusively for delivery in the territories of the European Union and Monaco, are calculated according to the weight and volume of the package (excluding packaging and gifts), the address delivery time, the carrier or mode of transport, and the method of shipment chosen.

The amount of these costs will be payable in addition to the price of the products purchased.

Shipping costs may be offered free of charge on an ad hoc basis in the context of promotional operations.

For any order, the amount of shipping costs is indicated before the final registration of the order.

Upon validation of the order, you acknowledge that you are fully informed of the dividends by yourself for the shipping costs that are added to the price of the goods ordered.

(D) DELIVERY PROCEDURE

We endeavor to ensure that the delivery is made by the carrier within the estimated delivery times from the date of our order confirmation notification and shipping conditions, and in any case within thirty (30) days after this date. This period may be extended if your purchase concerns a product or service that will require an additional delivery time as indicated in the detailed sheets of the corresponding products. These are, for example, products or services that we personalize or manufacture in accordance with your instructions.

In the event of delayed delivery by an event beyond our control, we will notify you as soon as possible and make reasonable efforts to minimize the consequences of the delay. If we do not deliver within thirty (30) days from the date of the order confirmation notification and shipping conditions or any other time we specify, you can contact the Customer Support to cancel the relevant order and obtain a refund of the amounts you paid us in advance for any products you have not received. As part of a refund for a package not received within 30 days after shipment, you must refuse the package in question, otherwise you will be charged.

Your right to cancel an order and obtain a refund of the sums you paid us in advance for products you have not received is your sole remedy if we do not deliver the order in question.

When evaluating your delivery time, please take into account the payment authorization period, the address verification, the security checks and the processing of the order. Please note that delivery is always subject to receipt of your full payment.

We will require a hand-written or electronic signature of the Recipient at the specified delivery address (unless you make other arrangements), to confirm the delivery of each product, after which the risk and liability of the products you have purchased will be transferred.

If you have indicated a recipient other than you for delivery (for example if it is a gift), you understand and agree that a signature of that recipient (or a person at the address of delivery) constitutes proof of delivery and payment of the sales contract by FURST, involving a transfer of responsibility to the recipient's address, as if the product had been delivered to you.

For certain categories of products, we reserve the right to deliver products only to the person who is the intended Recipient of the order as indicated on the package label, and to request an identity check for verification purposes at time of delivery.

The parcel will be given to you against signature and on presentation of an identity document.

In case of absence, a notice will be left to you, so you can pick up the package.

(E) TAXES AND CUSTOMS COSTS

Prices are expressed in euros, all taxes included and excluding customs duties and possible import taxes.

For all orders to countries outside the European Union, customs duties and taxes may apply and are entirely your responsibility.

You may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and can not predict what they may be. You can contact your customs office for more information.

FURST can not be held responsible for any action and / or costs and / or taxes and / or delays due to the customs over which it has no control or authority.

It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, you must give us notice to deliver within a reasonable time and in case of non-delivery within this period, you may terminate the contract.

Therefore, we will refund you, without undue delay from the receipt of the cancellation letter, the total amount paid for the products, taxes and delivery charges included, using the same method of payment that you used to buy the products.

We are responsible until your delivery of the product.

You are required to check the condition of the package and the products upon receipt of the delivery and to report the shipping damage on the delivery notes, as well as our Customer Support, within 72 (written) working hours in writing (by email or otherwise). After this period, the delivery and the products are considered compliant and free from all defects.

(A) ANOMALY, DAMAGE, DAMAGED PARCEL

GENERAL PROVISIONS

The consignee is invited to check the apparent condition of the package and products on delivery.

In the event of an anomaly relating to the package (package damaged externally, open package, liquid trace, etc.) or on the product (s) ordered (product (s) missing (s), product ( s) damaged, damaged (s), product (s) missing (s) compared to the delivery note, abnormal noise, etc.), the Recipient must follow the procedures described below.

Failure to comply with the appropriate procedure precludes any recourse to the carrier and FURST.

In particular, the Recipient will not be able to claim any refund or that we will relive the products ordered.

You can also call the Customer Support to find out how to return the damaged product (s). The procedure for the return of damaged products that could be indicated by the Customer Support must then be followed by yourself. Otherwise, you will not be able to claim any refund or exchange of the products in question.

PROCEDURES IMPERATIVELY TO BE FOLLOWED FOR A DAMAGED PACKAGE

HOME DELIVERY

If the deliveryman is present:

  • refuse the delivery and immediately issue all detailed handwritten reserves concerning the detected anomaly in a clear and detailed manner. These reservations will have to be indicated by the Recipient on the good emarged of the deliveryman in his presence;
  • you must ask the carrier that the package is returned to us, accompanied by a finding of spoliation. Preventatively, we advise you to keep a duplicate of this form.
  • report the refusal immediately to the Customer Support.

In the absence of the refusal of the parcel, you must obligatorily:

  • unpack the parcel in the presence of the deliveryman;
  • write detailed handwritten reservations by having the delivery man sign beside it. Reserves taken by the Recipient are evidence of the existence and extent of the damage. Be sure to be precise and complete in their writing (the simple mention "subject to unpacking" is considered too general and imprecise);
  • notify by registered letter with acknowledgment of receipt a reasoned protest letter to the carrier within three (3) days of receipt;
  • inform the Customer Support within three (3) working days after delivery of your package.

For evidentiary reasons, we recommend that you send us photographs on all sides of your package within the same period.

At the slightest problem at the reception, it is essential that you keep the elements in the state in which they were delivered to you (accessories, notices, packaging (s) and overwrap (s) included).

If the deliveryman is not present:

  • do not open the package. Warning: the opening of the package excludes any recourse against FURST ;
  • return the unopened package to the carrier within three (3) working days from delivery;
  • establish a "finding of spoliation" with the carrier;
  • report the refusal to the Customer Support ;
  • the notification of incidents and the formulation of reservations must be made promptly and at the latest within three (3) working days.

DELIVERY IN RELAY

  • do not accept the package. Warning: the opening of the package excludes any recourse against FURST ;
  • report any damages or deficiencies noted;
  • make all claims and reservations to the Customer Support.

INTERNATIONAL DELIVERY

  • do not open the package. Attention: the opening of the parcel excludes any recourse against the local postal service and FURST ;
  • return the unopened package to the local carrier within five business days of delivery;
  • make a finding of anomaly (the name varies from country to country);
  • report the anomaly to the Customer Support ;
  • the notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

PROCEDURE IMPERATIVE TO BE FOLLOWED FOR A MISSING OR DAMAGED PRODUCT

The Recipient must report the absence or the degradation of the product to the Customer Support.

Le Customer Support may request any information relating to the identity of the Recipient and carry out any useful verification on this occasion.

CONTESTATION OF A DELIVERED PACKAGE

If the carrier has declared your package delivered but you dispute this delivery, we may be required to ask a formal challenge and handwritten and the declination of your identity.

In any case, these precautions do not preclude the benefit of legal warranties and the exercise of the right of withdrawal. Nevertheless, in order for your withdrawal to be accepted, you must first have informed us of the anomaly or the spoliation.

RETURN OF A PRODUCT

If products need to be returned, you will be asked to return to Customer Support.

This application will be accompanied, where appropriate, by:

  • the copy of the mail addressed to the carrier, or;
  • the finding of spoliation, or;
  • the anomaly report obtained from the carrier.

As a precaution, we ask you to keep a copy of this form.

(B) RECIPIENT ERROR

In case you receive a delivery not intended for you, please refuse the package.

In the event that you have accepted, you are requested to keep the package as is and inform immediately our Customer Support.

(C) PRODUCTS DELIVERED NOT COMPLYING WITH THE ORDER

In case of non-conforming product, you will be able to formulate your complaints with our Customer Support.

You will be asked to describe precisely the reasons for non-compliance.

We remind you that in case you receive an order that is not intended for you, you are then obliged to return it.

Otherwise, we will be entitled to charge you the product you have unduly received.

If a clause, or part of a clause, of these Terms of Delivery is found to be unlawful, void or unenforceable, such clause or clause shall be deemed not to be part of these Delivery Terms, and the legality, validity or character other provisions of these Delivery Conditions will not be affected, unless the law in force requires otherwise.

These Delivery Terms (and the related terms incorporated by reference) constitute the entire agreement between you and us with respect to the delivery, and supersede and replace all agreements, draft agreements, arrangements, any agreements or agreements of any kind entered into by the parties, whether verbal or written, with respect to this object.

We are not liable for any non-performance or delay in performance or failure to comply with our obligations under these Delivery Terms, arising from any cause beyond our control.

Our waiver of any violation of any provision of these Delivery Terms shall not be construed as a waiver of any of the foregoing conditions.

This contract is between you and us. No other person shall have the right to enforce any of his conditions. However, if you purchase a product as a gift, the Recipient of a Gift will benefit from the applicable warranty.

These Conditions of Delivery and the resulting transactions will be governed by and subject to French law.

In case of dispute, only the French courts will be competent.

These Conditions of Delivery are written in French. In the case of translation into another language, only the French text will prevail in case of dispute.

Any dispute or claim arising out of or relating to the Terms of Delivery, including the validity, invalidity, breach or termination thereof, shall be judged or submitted to arbitration in accordance with the said Delivery Terms.

If you have any questions, complaints or comments regarding these Terms of Delivery, or any general questions, please contact Customer Support the opening hours of the service indicated in the section " Contact us referenced at the bottom of each page by means of a clickable link.

APPLICABLE FROM 01 / 01 / 2019


These Terms of Use are concluded between:

The company MY FRENCH FLAIR SAS, with the capital of 5 000 euros,
represented by the protected trade mark FURST »And publisher of the online sales site myfurst.com,
registered with the Paris Trade and Companies Register under the number 842 098 378 RCS PARIS,
can be reached via email via Contact Email and by phone at +33 (0)7 60 53 42 59,
Hereinafter " FURST "," nous "," ourselves "," our "And" our "

ET

Anyone who is an exclusively natural person using the website accessible via the URL myfurst.com (the " e-shop ")
Hereinafter " client "," you "," yourselves "," your "And" your ».

(A) SCOPE OF CONDITIONS OF USE

These Terms of Use are intended to define your use of the e-store and all associated mobile or digital applications (collectively " Interfaces »Between you and FURST. These also apply to any order placed through the Interfaces or Customer Support (collectively the Sales Channels ").

(B) ACCEPTANCE OF TERMS OF USE

These Terms of Use are referenced at the bottom of each page on the Interfaces in the "Imprint" section by means of a clickable link. You are encouraged to read carefully, print the Terms of Use and keep a copy.

We strongly advise you to read the Terms of Use for each new Interfaces consultation: the latest online version applies to all new uses. The latest version of these Terms of Use will always be available on the Interfaces.

Please read these Terms of Use carefully before using the Interfaces. By using the Interfaces, you signify your consent and your agreement to these Terms of Use. If you do not agree to these Terms of Use, you may not continue to use the Interfaces.

(C) MODIFICATION OF TERMS OF USE

The Terms of Use are dated accurately in the page header. We can change them at any time. Therefore, please check them regularly to be kept informed of updates.

Any new version of these Terms of Use will take effect immediately on the date of publication and will govern all uses of the Interfaces as of that date. Any changes to the Terms of Use after you have accessed the Interfaces will not affect such use or your relationship with us except as required by applicable law.

By continuing to use the Interfaces, you agree to be bound by the terms of such updates and changes.

(D) TERMINATION AND SUSPENSION

You agree that we may, without prejudice to our other rights, automatically terminate or suspend your access and use of the Interfaces, with or without notice, in the event of your failure to comply with any provision of this agreement, or if you violate our rights or those of a third party.

You agree that we may modify or suspend access to any of the Interfaces, with or without notice. You agree that we will not be liable to you or any third party as a result of such modification or suspension. The provisions entitled "Limitation of Liability" and "General Provisions" will survive termination of these Terms of Use.

(A) ACCOMMODATION

The Interfaces Hosting Service is provided by Shopify Inc. in Canada. Interfaces being hosted by other companies, please refer to the Terms of Use of the host.

(B) OUR PRIVACY POLICY

Our practices for gathering information about Interfaces, such as the types of information we collect about Interfaces visitors and how we may use such information, are governed by the terms of our Privacy Policy.

All of this Privacy Policy, dated, is referenced at the bottom of each page on the Interfaces in the "Legal Notices" and / or "Privacy" section by means of a clickable link. You are invited to read them carefully, print and keep a copy.

(C) CONTROL VIA INTERFACES

If you buy a product through the Sales Channels, you must read the Terms and Conditions governing the terms of such purchases. The "Limitation of Liability" provisions below do not cover the sale of products online or by telephone. Please refer to the Terms of Sale for the relevant exclusions and limitations of liability.

(D) CONTENT OF FURST

We provide via the Interfaces information about our company and the products for your personal use. Although we make sure that the representations of the products sold on the Interfaces are representative of the color, the design, the style, etc. original products, slight variations, distortions or differences, in particular color may appear compared to the original product. This may be due, for example, and without limitation, to technical problems such as the setting of your browser or your computer. Consequently, we can not be held responsible for the apparent differences between the images of the products represented on the Interfaces and the original products. In any case, a variation of color shade will not be a reason for refusal of delivery and claim.

You can download a copy or print a copy of the Content from FURST made available to you via the Interfaces, exclusively for your personal informative use and for private or domestic and non-commercial purposes provided you do not remove or modify the terms of copyright, trademarks or other proprietary notices. Unless explicitly stated, the content that you display or read on the Interfaces, such as images, photos, including any person represented in the photos, illustrations, icons, text, video clips, music, written documents or otherwise (" Content of FURST ") Is protected by law, including any law protecting copyright, designs and trademarks, as well as international treaty provisions and national laws around the world.

It is strictly forbidden to reproduce, sell, publish, distribute, modify, display, retransmit or exploit any part of the Contents of FURST in any other way and for any other purpose. In addition, a Content of FURST may not be displayed or communicated on any other platform, digital or otherwise, for any purpose whatsoever.

In the event of any breach of any provision of these Terms of Use, your permission to use Content from FURST will in fact be immediately terminated and all copies made of such Content from FURST must be destroyed immediately. Any unauthorized use of Content from FURST is likely to violate copyright laws, trademark laws, privacy laws, or to violate communications regulations and statutes.

(E) COMMUNICATIONS SENT OR NOT SOLICITED

Specific about communications sent to our attention that do not specifically relate to the disclosure of personal information (governed by the rules set out in the Privacy Policy) relating to:

  • customer requests;
  • the use of services or the purchase of products through Sales Channels.

Any unsolicited communication or material that you transmit to us via the Interfaces or via social networks, by email or otherwise, including, without limitation, any data, questions or answers, comments, suggestions or others, will be treated as non-confidential and non-proprietary by ourselves.

By sending us communications, you automatically grant us a worldwide, royalty-free, perpetual, irrevocable, nonexclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display such communications, whether alone or in the context of other works, in any form, media or technology known or subsequently developed, and the right to assign those rights to any person.

Any information you transmit to us may be used by us for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, display, or development. , manufacturing and marketing of products on the basis of said information.

(F) NOTICE OF COPYRIGHT

All content (including Content of FURST) present on Interfaces is either protected by copyright (Copyright ©) by us, or licensed to us and used by us. All rights reserved.

(G) LINKS TO OFF-SITE PAGES

Interfaces may contain links to other platforms operated by third parties not affiliated with us. The inclusion of any link to these third party sites does not imply our endorsement of those sites.

We have not reviewed the entire content of these linked sites and are not responsible for the content or accuracy of off-site pages or any other site linked to any of our Interfaces.

If you choose to click on a link to off-site pages or to third-party sites, you act at your own risk.

(H) LINK TO INTERFACES

We do not allow links to any of the Interfaces from a third party platform without our prior written permission.

The scope of the limitation of liability described below applies to the use of Interfaces and not to an order purchased through the Sales Channels.

We strive to ensure that the information provided on the Interfaces is accurate and complete. However, we can not guarantee implicitly or explicitly that any Content of FURST is accurate, complete or reliable, or that the use of such Content FURST will not violate the rights of third parties.

We do not guarantee that the functional and / or technical aspects of the Interfaces or any Content of FURST error free or that the Interfaces, Contents of FURST or the servers allowing their availability are free of viruses or other harmful components.

If the use of the Interfaces or any Content of FURST entails the need to repair or replace any property, materials, equipment, data or other items, we will not be liable for those costs.

Without limiting the scope of the foregoing, all the elements that are provided to you on the Interfaces are:

  • as is ;
  • as available;
  • except as otherwise required by law, without warranty of any kind, either express or implied, including, without limitation, in terms of commercial value, satisfactory quality, fitness for a particular purpose, level of care and reasonable jurisdiction or non-infringement of intellectual property rights.

We and our suppliers make no warranties with respect to any document, software, text, download, graphics or FURSTnor any guarantee as to the expected results of Interfaces support.

Unless otherwise required by law, we can not be held liable for direct or indirect damages of any nature, cause, origin or consequence whatsoever resulting from the use of the information available on the Interfaces or in connection with the use of said data. information, or held responsible for any loss of use, interruption of business, loss of profits or data, regardless of the form of the action, even though we have been warned of the possibility of such damages.

Please note that in some jurisdictions, consumer protection laws may not allow certain exclusions or limitations of warranties or liability and, as a result, some of the above exclusions and limitations may not apply.

Generally, all trademarks, logos and service marks (collectively Trademarks ") Appearing on the Interfaces are registered Trademarks, unregistered or otherwise protected by us or are used by us to sublicense ourselves by third parties.

Other brands are proprietary trademarks and have been registered by their respective owners. Nothing contained on the Interfaces shall be construed as granting, implicitly or explicitly, a license or right to use any trademark without the prior written permission of us or the third party owner of the trademark. Mark.

The misuse of any trademark displayed on the Interfaces, or any other content on the Interfaces, is strictly prohibited unless otherwise provided in these Terms of Use.

Unless otherwise stated, information and materials presented on the Interfaces are presented solely for the purpose of promoting our products and services and, in some cases, presenting products for sale through a variety of means.

We make no representation that the Contents of FURST are appropriate or available for use in all countries of the world. You are responsible for compliance with applicable local laws, while keeping in mind that access to FURST may not be legal for some people or in some countries.

If one or more stipulations of these Terms of Use are held to be invalid or considered as such under a law, regulation or final decision of a competent court, they shall be deemed unwritten and the other stipulations will remain in force.

These Terms of Use constitute the entire agreement between you and us regarding the use of the Interfaces. They replace and extinguish all prior agreements, agreements, arrangements, undertakings or agreements entered into by the parties, of whatever nature, whether orally or in writing, relating to such an object.

The waiver of our rights as a result of the breach of any of the provisions of these Terms of Use shall not be construed as a waiver of our rights as a result of any further breach or breach.

These Terms of Use and the resulting transactions will be governed by and subject to French law.

In case of dispute, only the French courts will be competent.

These Terms of Use are written in French. In the case of translation into another language, only the French text will prevail in case of dispute.

Any dispute, controversy or claim arising out of or relating to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be judged or submitted ) to arbitration under these Terms of Use.

If you have any questions, complaints or comments regarding these Terms of Use, or general questions, please contact Customer Support the opening hours of the service indicated in the section " Contact us referenced at the bottom of each page by means of a clickable link.

FURST strives to protect the privacy of its users by complying with the regulations in force in this regard as well as their personal data. That's why we invite you to refer to our Privacy Policy under the heading " Confidentiality referenced at the bottom of each page by means of a clickable link.

FURST is committed every day to the protection of the planet, especially in the revaluation of our packaging.

We are aware for our company of the importance of sorting packaging and end-of-life products. We invite you to take note of the common sense advice on the subject by consulting the site of Sorting instructions. More generally, FURST commits itself daily in a responsible way and values ​​animal welfare with the greatest number.

That is why we invite you to read our commitments for the " Animal well-being " and our " Responsible approach Referenced at the bottom of each page by means of a clickable link.

FURST pays special attention to the accessibility of people with disabilities. We invite you to refer to our commitments for digital accessibility via the section " Accessibility referenced at the bottom of each page by means of a clickable link.

If you have any questions, complaints or comments regarding this legal notice or general questions, please contact the Customer Support the opening hours of the service indicated in the section " Contact us referenced at the bottom of each page by means of a clickable link.

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