Shipping & Returns


DELIVERY WORLDWIDE

 

Despite the epidemic, the delivery of your orders is insured normally for most destinations.

Delivery is offered from 60 euros purchase * on a selection of articles in Metropolitan France, Monaco, Belgium and Luxembourg.

Solution free withdrawal * in Paris by appointment from 10 € purchase for a Parisian order.

Free delivery option in Paris intra-muros * by appointment from 10 € purchase.

We ship worldwide: a tax-free of -20% is applied to the posted price as soon as it is cashed, for delivery outside the European Union.

Each delivery is secure and if you buy in the European Union, you benefit from 14 days for a return.

 

DATE OF YOUR ORDER SHIPPING
from Monday to Friday before noon 12am, Paris CET * the same day
after noon 12am, Paris CET next business day
during a holiday
Saturday or Sunday the following Monday *
* except public holidays

 

Orders containing bulky or exceptional items are subject to a specific transport, for which we reserve the choice of carrier. In this case, except in cases of force majeure, these are usually dispatched within 2 working days after receipt of your payment.

We invite you to group your purchases in one order: we can not group separate orders. In this case, shipping charges apply for each of them.

Box sizes are appropriate and your items are properly protected. Special attention is paid to fragile objects.

Your order is prepared with love and care. Most deliveries are secure, at each key stage, from deposit to delivery, with delivery tracking, as well as upon receipt by the obligation to present your identity document and by affixing your signature on proof of delivery.

FURST ships to 70 destinations!

Prices are expressed in euros, all taxes included and excluding customs duties.

For shipping outside the European Union, a tax-free of -20% is applied and deducted automatically from the price of the order, during the checkout. Customs duties remain your responsibility.

You may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and can not predict what they may be. You can contact your customs office for more information. FURST can not be held responsible for any action and / or costs and / or taxes and / or delays due to the customs over which it has no control or authority.

World map of countries covered for delivery

For home delivery, we offer delivery methods "PREMIUM" in classical and "PRIORITY" in express.

The mode "PICKUP" relay point is also available for a majority of European Union territories.

  METROPOLITAN FRANCE EUROPEAN UNION <strong>INTERNATIONAL</strong>
PREMIUM 48h 2 to 7 working days * 4 to 11 working days *
PRIORITY next day before 10h, 13h or 18h 1 working day 1 to 5 working days *
PICK UP 48h to 72h 2 to 7 working days * UNAVAILABLE
* according to the destination

 

Modes of delivery "PREMIUM SPECIAL", PREMIUM SPECIFIC, "PREMIUM OPTIMUM" et "PICKUP OPTIMUM" may be the subject of separate consignments and / or an additional period of preparation when taking charge of the order, before shipment, due to its voluminous and / or exceptional nature.

A shipping confirmation will be sent to you systematically by email, with a tracking number for your package, if applicable.

For all orders outside the European Union, customs duties may apply and are your responsibility.

After adding your product to the basket, estimate your shipping cost depending on the weight and destination of your order by accessing the following link recap of your basket.

If you are located in the European Union, we offer a full refund on returned items. Unfortunately, you will have to pay the return costs yourself. As long as the product is in the same condition as that in which it was sent, you will receive a full credit or, failing that, a refund.

This grace period expires 14 days after receipt of the product.

Prior to any return, you must inform our Customer Support.

A product order, which in one way or another have been customized or made for you to order or order, can not be canceled.

Despite a second confinement in France as part of the health crisis, carriers as a whole maintain their activity on national territory, as well as internationally.

The site is functioning normally and our activity continues to provide you with the best possible support for your purchases for your faithful companion. Our desire is to stay committed by your side and meet your needs.

We continue to restock our items regularly.

We update this page dedicated to the COVID-19 crisis, as soon as new essential information is communicated to us.

CONCERNING DELIVERIES

Security measures

In order to guarantee your safety and that of our employees, we have implemented preventive measures for the preparation of your orders.

To preserve the health of delivery people, contacts during delivery are reduced to a minimum: contactless delivery, in a safe place, without a signature required.

Distribution status

Carriers are facing an “unprecedented” surplus of activity with volumes never reached within the framework of containment in France during the end of year celebrations. With the growth of online sales, a doubling of traffic is observed overall, which has a little impact on delivery services.

PREMIUM home delivery works normally for most destinations in the European Union and Switzerland.

PICK-UP delivery is working, with an overall level of coverage of 95% for pick-ups provided by merchants since the stores reopened on November 29, 2020.

The CLICK & COLLECT option is normally available.

Restrictions

Carriers no longer have restrictions within their parcel network.

Relay points

When delivering the package, the Relay Points® will sign for you by indicating your initials or by entering the PIN code received by sms and email.

INFORMATION OF CARRIERS

You can learn about the impacts on shipments under COVID-19 for each transporter and the specific measures taken on deliveries:

DELIVERY DELAY

Overall, carriers are announcing a possible extension of the deadlines for the weeks to come, even if the deadlines announced by the carriers have not been met since the start of the epidemic and delivery delays can occur. We note that the packages are delivered to their recipient within a reasonable time.

We are counting on your understanding and appreciate your support during this delicate time for all. Take care of yourself.

As the recipient, you have the option of directly contacting the Customer Service of the carrier of your package:

  • Post available by phone at 3631 Monday to Friday 8:30 a.m. to 19 p.m. and Saturday 8:30 a.m. to 13 p.m.
  • Colissimo available by phone au 3631 Monday to Friday 8:30 a.m. to 19 p.m. and Saturday 8:30 a.m. to 13 p.m.
  • Delivengo available by phone at 0 810 821 821 Monday to Friday 8 a.m. to 18 p.m.
  • DPD available by phone at 09 70 80 85 66 Monday to Friday from 08 a.m. to 18 p.m. and Saturday from 10 a.m. to 18 p.m.
  • DHL available by phone at 0 809 40 02 13 Monday to Friday 8:00 a.m. to 20:30 p.m. and Saturday 8:30 a.m. to 13:30 p.m.
  • Chronopost available by phone at 09 69 39 13 91 Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 12 p.m.
  • Mondial Relay available by phone at 09 69 32 23 32 Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 18 p.m.
  • GLS available by phone at 08 99 70 31 10 Monday to Friday from 8:30 to 19h
  • UPS available by phone at 0 173 006 661 Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 13 p.m.

 

* free of charge applied on a standard delivery at the time of payment, valid on a selection of articles

 

For any questions, contact our Customer Support.

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