Shipping & Returns


DELIVERY WORLDWIDE

Despite the epidemic, the delivery of your orders is insured normally for most destinations. Deadlines can be extended.

Delivery is offered from 60 euros purchase * on a selection of articles in Metropolitan France, Monaco, Belgium and Luxembourg.

Solution free withdrawal * in Paris by appointment from 10 € purchase for a Parisian order.

Free delivery option in Paris intra-muros * by appointment from 10 € purchase.

We ship worldwide: a tax-free of -20% is applied to the posted price as soon as it is cashed, for delivery outside the European Union.

Each delivery is secure and if you buy in the European Union, you benefit from 14 days for a return.

DATE OF YOUR ORDER SHIPPING
from Monday to Friday before noon 12am, Paris CET * the same day
after noon 12am, Paris CET next business day
during a holiday
Saturday or Sunday the following Monday *
* except public holidays

Orders containing bulky or exceptional items are subject to a specific transport, for which we reserve the choice of carrier. In this case, except in cases of force majeure, these are usually dispatched within 2 working days after receipt of your payment.

We invite you to group your purchases in one order: we can not group separate orders. In this case, shipping charges apply for each of them.

Box sizes are appropriate and your items are properly protected. Special attention is paid to fragile objects.

Your order is prepared with care and love. Each delivery is secured, at each key step, from the deposit to the delivery, with a follow-up of routing as well as the reception by the obligation of presentation of your piece of identity and by the affixing of your signature on the proof of delivery.

FURST ships to 70 destinations!

Prices are expressed in euros, all taxes included and excluding customs duties.

For shipping outside the European Union, a tax-free of -20% is applied and deducted automatically from the price of the order, during the checkout. Customs duties remain your responsibility.

You may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and can not predict what they may be. You can contact your customs office for more information. FURST can not be held responsible for any action and / or costs and / or taxes and / or delays due to the customs over which it has no control or authority.

World map of countries covered for delivery

For home delivery, we offer delivery methods "PREMIUM" in classical and "PRIORITY" in express.

The mode "PICKUP" relay point is also available for a majority of European Union territories.

METROPOLITAN FRANCE EUROPEAN UNION INTERNATIONAL
PREMIUM let proof 2 to 7 working days * 4 to 11 working days *
PRIORITY next day before 10h, 13h or 18h 1 working day 1 to 5 working days *
PICK UP 48h to 72h 2 to 7 working days * UNAVAILABLE
* according to the destination

Modes of delivery "PREMIUM SPECIAL", PREMIUM SPECIFIC, "PREMIUM OPTIMUM" et "PICKUP OPTIMUM" may be the subject of separate consignments and / or an additional period of preparation when taking charge of the order, before shipment, due to its voluminous and / or exceptional nature.

A confirmation of shipment will be systematically sent to you by email with a tracking number of your package.

For all orders outside the European Union, customs duties may apply and are your responsibility.

After adding your product to the basket, estimate your shipping cost depending on the weight and destination of your order by accessing the following link recap of your basket.

If you are located in the European Union, we offer a full refund on returned items. Unfortunately, you will have to pay the return costs yourself. As long as the product is in the same condition as that in which it was sent, you will receive a full credit or, failing that, a refund.

This grace period expires 14 days after receipt of the product.

Prior to any return, you must inform our Customer Support.

A product order, which in one way or another have been customized or made for you to order or order, can not be canceled.

A return to normal has been confirmed since the deconfinement of May 2020 in France.

Despite the current health crisis, the site is functioning and our activity continues to support you in the best of your purchases for your faithful companion. Our desire is to remain committed to your side and to meet your needs.

We continue to restock our items regularly.

We update this page dedicated to the COVID-19 crisis, as soon as new essential information is communicated to us.

CONCERNING DELIVERIES

Security measures

In order to guarantee your safety and that of our employees, we have implemented preventive measures for the preparation of your orders.

To preserve the health of the deliverers, the contacts during the delivery are reduced to the maximum: contactless delivery, in a safe place, without signature required.

Distribution status

PREMIUM home delivery works normally for most destinations in the European Union and Switzerland.

The delivery in PICK-UP and in CLICK & COLLECT works normally.

Restrictions

Carriers no longer have restrictions within their parcel network.

Among these restrictions, the freeze on the routing of bulky goods (+ 20 kg) has been lifted, with a return to normal.

Relay points

When delivering the package, the Points Relais® will sign for you by indicating your initials or by entering the PIN code received by sms and email.

INFORMATION OF CARRIERS

You can learn about the impacts on shipments under COVID-19 for each transporter and the specific measures taken on deliveries:

DELIVERY DELAY

A return to normal regarding delivery times is observed, even if the times announced by the carriers are no longer met and delays in delivery may occur. We note, however, that the packages are delivered to their recipient in a reasonable time.

We are counting on your understanding and appreciate your support during this delicate time for all. Take care of yourself.

As the recipient, you have the option of directly contacting the Customer Service of the carrier of your package:

  • Post available by phone at 3631 Monday to Friday 8:30 a.m. to 19 p.m. and Saturday 8:30 a.m. to 13 p.m.
  • Colissimo available by phone au 3631 Monday to Friday 8:30 a.m. to 19 p.m. and Saturday 8:30 a.m. to 13 p.m.
  • DPD available by phone at - Monday to Friday from 08 a.m. to 18 p.m. and Saturday from 10 a.m. to 18 p.m.
  • DHL available by phone at - Monday to Friday 8:00 a.m. to 20:30 p.m. and Saturday 8:30 a.m. to 13:30 p.m.
  • Chronopost available by phone at - Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 12 p.m.
  • Mondial Relay available by phone at - Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 18 p.m.
  • GLS available by phone at - Monday to Friday from 8:30 to 19h
  • UPS available by phone at 0 173 006 661 Monday to Friday 8 a.m. to 19 p.m. and Saturday 8 a.m. to 13 p.m.

* free of charge applied on a standard delivery at the time of payment, valid on a selection of articles

For any questions, contact our Customer Support.

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